Giordano's

Robert Gabriel a month ago

I ordered carry-out and picked up a 16" pizza with sausage and pepperoni with extra cheese. I should have immediately returned to the store after getting it home but was tired and didn't want the bother. The pizza was way overdone and burnt edges and bottom -- and if this was extra cheese, I'd hate to see what the regular cheese would be. Giordano's has been an iconic, excellent Chicago pizza for years - but this was absolutely awful and the main franchise should be made aware of the horrible quality at this location. Obviously, I will not be back.

John Dowhamyla 3 months ago

We ordered a deep dish to go. Therefore I cannot comment on the atmosphere. However, the deep dish was not even warm in the middle. The dough was very weird in regards to texture. I was expecting more ingredients inside the pizza compared to other Giordano's that I have ordered at. Customer service was weird. I believe it was the manager, he came off as very egotistic. I wasn't asking for a free pizza, I wasn't even asking for a refund..... I just did not understand the attitude. I'm going to make a strong assumption that he has never been out in the real world. 😂

Trent Panfil 3 months ago

I rarely leave negative reviews, but this experience was too disappointing to ignore. We came in with our small children looking forward to a family meal. When our pizza came out, it was extremely doughy. So much so that parts of it were borderline inedible. I politely asked if it could be cooked a little longer, which I didn’t think was an unreasonable request. Instead of handling the situation professionally, the manager raised his voice and began cursing in front of my children. No customer should be treated that way, especially over a simple request to finish cooking a pizza properly. I’m not sure what the manager has going on personally, and I genuinely hope everything is okay, but that doesn’t excuse speaking to customers like that. There is never a reason to yell or use profanity in front of families. I wasn’t looking for anything for free. I just wanted a pizza that was fully cooked. Unfortunately, the way we were treated completely overshadowed the meal. I can’t recommend a place where customers, especially families with young children, are treated with that level of disrespect.

Dena Alonzo 6 months ago

The address messes up. However we googled the restaurant on Google Maps and just clicked directions. I think it’s the directional letter makes it mess up. Our server was great and the food was delicious. We stop at a location every time we go to Chicago

Undo Progress 9 months ago

This is definitely the best place to get pizza ever.. I will definitely be back. I'm from Alabama. So coming up here is definitely a treat. If you guys ever come to Hartselle Alabama or Decatur Alabama we would love to have you.